Upper-, middle-, and lower-level management and nonmanagement workers are the layers of organizational culture

Customer relationship management is a system used to gauge the effectiveness of a word-of-mouth program in an MPR campaign

Indicate whether the statement is true or false

Sometimes, bad news should be prefaced with a buffer that cushions the blow. Which of the following is not a proper rule for creating an effective buffer?

A) Compliment your reader. B) Avoid placing blame or offending the reader. C) Sway your reader to accept the bad news with facts. D) Use three to four sentences.