Explain why process management is necessary for an organization
What will be an ideal response?
Processes are dynamic and often need to be changed. This need can arise because the quality of a process requires improvement, because of a change in technology, or because of a change in some business fundamentals. Process management is necessary for the following reasons:
• Improve process quality—The need to monitor process quality and adjust process design, as appropriate, is one reason that processes need to be managed.
• Change in technology—When new technology changes any of a process's activities in a significant way, the entire process needs to be evaluated. That evaluation is another reason for managing processes.
• Change in business fundamentals—A substantial change in any of the following factors might result in the need to modify business processes:
- Market (e.g., new customer category, change in customer characteristics)
- Product lines
- Supply chain
- Company policy
- Company organization (e.g., merger, acquisition)
- Internationalization
- Business environment