While an important factor in making relationships work, listening is still less important than speaking.

Which of the following is NOT true in regards to sex differences and emotional communication?

a. Women tend to encode emotional information better. b. Women tend to decode emotional information better. c. Women tend to communicate positive emotions more. d. Women tend to control anger better.

During Benjamin and Kyle's first team meeting, Benjamin thought Kyle was aloof and boring. Kyle, however, was very nervous being new to the company and kept to himself or very rarely gave any input

Now, Benjamin dismisses Kyle as a possibility for upper management believing him to be too introverted and dull. What illogical thinking has Benjamin become a victim of? a. allness b. polarization c. individuality d. indiscrimination