What is not a corrective control procedure?
A) Identify the cause of a problem.
B) Deter problems before they arise.
C) Correct resulting errors or difficulties.
D) Modify the system so that future problems are minimized or eliminated.
Answer: B) Deter problems before they arise.
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If appropriate, you should break up or replace paragraphs with ____________________
a. appendices b. lists c. web links d. columns
Selective information processing is a major source of resistance to change. It indicates that ________
A) changes in organizational patterns may threaten the expertise of specialized groups so these groups tend to resist change B) individuals hear what they want to hear and they ignore information that challenges the world they've created C) limited changes in subsystems tend to be nullified by the larger system D) groups in the organization that control sizable resources often resist change E) even if individuals want to change their behavior, group norms may act as a constraint