Wilson wants to illustrate the set of interrelated questions that one should consider when selecting a college major. Which type of visual aid would serve him best?

How do Germans feel about small talk?

a. They consider it necessary to begin any business interaction. b. They use it to break the ice in business contexts but not in social contexts. c. They use it only to begin presentations and meetings. d. They consider it to be a waste of time in business contexts.

In which situation are we most likely to sustain eye contact with our conversation partner?

A. if our conversation partner is just an acquaintance B. when we have no desire to dominate the conversation C. when we are listening rather than talking D. if we are discussing something unpleasant or serious