Distinguish between controllable returns and uncontrollable returns

What will be an ideal response?

Controllable returns result from problems or errors by the seller or customer and can mostly be
eliminated with improved handling or storage, better packaging, and improved transportation
and forward logistics by the seller or its supply chain partners.
Uncontrollable returns result from the need for customers to actually see, try, or experience
products in person to determine suitability and can't be eliminated by the company in the
short run through any of these means.

Business

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Motivation is defined as an individual's willingness to exert effort to achieve the organization's goals while satisfying individual needs.

a. true b. false

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Why would a pass-through with a WAM of 350 months be an unattractive investment for a savings and loan association?

What will be an ideal response?

Business