For managers, understanding the level of sales activity (volume or revenue) is fundamental to determining the feasibility of various ______ objective levels.

The first step involved in knowledge management is ________

A) locating the sources of relevant knowledge B) identifying the goal of the project C) capturing the knowledge D) organizing and sharing knowledge

Which of the following can be done if a search-engine query is not generating enough results, or too many results?

A) Only look at the first page of results B) Use consistent terms for the search C) Switch to an enterprise search engine D) Adjust the scope of the search E) Use a different database