"I feel like quitting my job" is an example of an effective feeling message

The food-oriented retailer with the highest percent of fill-in sales is the _____

a. convenience store b. conventional supermarket c. combination store d. food-based superstore

____ is an attitude formed by a long-term, overall evaluation of a firm's performance

A) Customer satisfaction B) Negative disconfirmation C) Positive disconfirmation D) Service quality E) Customer retention