Which of the following is associated with diffuse soft tissue pain and the presence of multiple tender points?

What should be confirmed before placing a call on hold?

A. That the call is not an emergency B. That the caller has time to hold C. That the caller has called the correct office D. That you can actually help the caller with hisquestion or reason for calling

________ is a quality found in people with self-esteem. This type of behavior seeks to protect one's own rights while respecting those of others

A. Aggressiveness C. Assertiveness B. Offensiveness D. Emotion