The CEO nodded his head when asked if he believed the company held a strong market position. This demonstrates the use of nonverbal communication as a(n) __________ for verbal communication.

In his speech about volunteering for the American Red Cross, Jacob used a lot of slang, sat and leaned on the table in front of the class, and was dressed very casually. Which of the following statements BEST describes this situation?

a. Jacob adapted to his audience by making his speech more informal. b. Jacob violated the audience's space by sitting and leaning on the table in front of class. c. Jacob ignored the rule that public speaking is more formal than conversation. d. Jacob did nothing wrong by approaching this topic in a casual manner.

Which of the following is NOT a nonverbal communication challenge in tourism contexts?

A. expectations for linguistic ability B. expectations for smiling at strangers C. expectations for a hands-on inspection of the merchandise D. expectations for appearance in public