When a caller will not terminate a conversation, which of the following is an appropriate statement?
A) "Unfortunately, I can't stay on the phone with you all day."
B) "I have to go now" (and hang up quickly before anything else is said).
C) "Let me see if I understand what you are saying."
D) "I am sorry, Mrs. Snyder, but I need to assist another patient right now."
D
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In which system does 1 lb = 12 oz?
A) Apothecary B) Household C) Metric D) Volume
You perform a series of pulmonary function tests on a patient with a potentially infectious dis-ease carried via the airborne route. Which of the following infection-control procedures should you implement?
1. Wear a respirator or close-fitting surgical mask. 2. Dispose of, sterilize, or disinfect the tubing circuit after testing. 3. Clean the interior surface of the spirometer before the next test. a. 1 only b. 1 and 2 only c. 2 and 3 only d. 1, 2, and 3