The word __________ comes from a Latin word meaning twisted, and from a French word meaning calamity, injury, mischief, or wrong

The professional way to handle an angry caller is to:

A) hang up the phone. B) place the patient on hold for 5 minutes. C) remain calm, pleasant, and polite. D) transfer the call to the physician.

EMRs have removed an intoxicated and confused patient from a car that struck another car at a high rate of speed. The patient was unrestrained and his car did not have airbags. Assessment reveals deformity bilaterally to the hips and femurs and bruising to the knees. Based on this injury pattern, the AEMT would recognize what type of injury mechanism?

A) High velocity B) Down and under C) Up and over D) Lateral impact