Implicit in _____ is the assumption that there is a problem that audience members can help solve by taking certain actions

David Sarnoff:

a. was the first president of CBS. b. started KDKA, the first commercial radio station. c. as a wireless operator, received a distress call from the sinking Titanic and eventually became RCA’s general manager. d. perfected a glass bulb called the Audion that could detect radio waves.

Asking someone, “If you had it to do all over again, what would you differently?” may lead parties to ______.

A. focus on the negative impact of the situation B. establish positive communication plans C. become embarrassed D. test their agreements to see if they're realistic