Customer loyalty may be low regardless of the customer's attitude toward the product or the company in highly competitive industries, characterized by low differentiation among products, with many substitutes and a low cost of switching

Which of the following is true of sustainable organizations?

A. They primarily focus on maximizing profits and delivering high returns to investors. B. They focus on smooth turnover and outsourcing rather than long-term planning. C. They are more concerned about justice and fairness rather than short-term profits. D. They are less concerned about employee development and empowerment. E. They are more concerned with the quantum of output than quality standards.

Which of the following is true of CSFs?

A) CSFs focus on individual managers and their information needs. B) CSFs can help identify information systems needs. C) CSFs define what must go right for an organization to be successful. D) All of the above