A crisis management plan should
A) define operational procedures and outline communication tasks and responsibilities.
B) make provisions for concealing operational issues from the news media.
C) avoid limitations on who is authorized to speak on behalf of the company.
D) never include contact information for key executives and personnel.
E) be developed immediately after a crisis has occurred.
A
Explanation: A) A crisis management plan specifies company spokespersons, gives contact information for all key employees, and lists news outlets/social media to disseminate information.
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Colin McKay has been assigned to manage an operation in Venezuela. Upon his arrival he encouraged all of his employees (native Venezuelans) to feel free to individually approach him with ideas on improving operations. After many months, no employees had offered suggestions. Colin should have realized that Venezuelan culture has not only a _____ degree of collectivism but accepts a ______ power distance.
A. Low, small B. Low, large C. High, large D. High, small
A good manager also needs to be an effective leader, which means the manager needs to do which of the following?
A. Gain the respect and trust of others. B. Complete more formal education. C. Improve people skills. D. Become more autocratic.