Who usually has the advantage in the "going public" phase of alliance dissolution?

The FIRST step in developing strategic objectives for the Balanced Scorecard is:

A) defining the long-run financial objectives. B) identifying the target customer. C) articulating the organization's vision. D) select objectives for the customer value proposition.

Wendell, new to the area, selects a doctor from the telephone book and visits that doctor to have a splinter extracted. Unbeknownst to Wendell, the doctor has never passed the state licensing exams. Later, when Wendell discovers the truth, he refuses to pay his bill. If the doctor sues for recovery of the fee, will the court support the doctor's claim?

a. Yes, it was up to Wendell to verify the doctor's qualifications prior to having the splinter extracted. b. No, the court is likely to take the position that it is not in the public's best interest to enforce contracts with unlicensed doctors. c. It depends on whether Wendell's injury healed properly. d. Yes, it is unconscionable that Wendell would not pay a bill he owed.