The leverage point is how the design of the ad will attract attention or present information to the consumer or business viewing the ad

Identify a true statement about lean thinking.

(a) It provides customers with more choices and options. (b) It includes transfer of knowledge to ensure skills are not modified. (c) It is a way of increasing overall productivity levels. (d) It is a way to accomplish more with less effort, equipment, space, and time.

The excitement of a classroom discussion varies with the preparation by both the instructor and student. If the students or the instructor are unprepared, the quality of the service is diminished

Which of the basic characteristics of services best describes this event? A) intangibility B) nonstandardization C) inseparability D) no physical attributes