What is the potential gap between expected service and actual service? Explain if and how this can be avoided
What will be an ideal response?
Sometimes consumers misperceive the quality of the service. Thus, even when communications accurately describe what service quality is provided and can be expected, consumers are less than satisfied. To avoid this gap, the consumer must have a full understanding of the type and degree of service.
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A proponent of Theory X would have the most difficulty accepting which of the following principles for success under goal-setting theory?
A) Goals must be specific. B) Employees must understand goals. C) Goals must be achievable. D) Goals must be measurable. E) Goals must be challenging.
Where would you tell someone to find the information needed to compute the cash flow adequacy ratio?
a. the balance sheet only b. the statement of cash flows and the notes to the statements c. the statement of cash flows only d. the income statement only