Tobias used to think that all pastors spoke in booming voices and wore stiff collars every Sunday, but after playing golf with the pastor of his local church, he sees the man as a friendly and casual individual. Tobias’s traditional view changed as he encountered a contemporary counter-example, serving as an example of the _____ dialectic.

A noisy room is an example of what obstacle to listening?

A) conversational distraction B) diversionary distraction C) environmental distraction D) preoccupational distraction E) message distraction

If you tell people something they already knew as if it were new information for them, you are

A. talking down to them. B. getting their attention. C. talking over their heads. D. conducting audience analysis.