Kayla told her audience that even though the statistics show that the average student studies 2.5 hours per day, some students study less than 30 minutes and some study as many as 8 hours. Kayla was clarifying her point by pointing out the

All of the following are recommendations for effective upward communication EXCEPT

A) Do not hide bad news. B) Keep messages concise. C) When you contribute to a discussion, spell out your own opinions. D) Observe which channels and types of messages upper management prefers, and use them. E) Take a problem-oriented approach to matters that involve personnel.

Which of the following is not an example of a listener giving feedback?

A. shaking one's head and looking away after a speaker says something upsetting B. separating a speaker's opinions from statements of fact C. asking questions after a presentation D. laughing when a speaker says something amusing