How did Freese and Nichols demonstrate a commitment to continuous improvement?
What will be an ideal response?
Employees received a variety of training through an in-house training program called FN (Freese and Nichols) University, heard about the company’s financial performance during monthly Quality Day lunch meetings, and strove to achieve their specific individual and team goals accompanied by incentives. Clients benefited from taking FN University’s classes and having expert employees as their “trusted advisors.” The company also revamped its website to provide clients with more interactive features and service-specific blogs with employee-published postings, used an intranet to allow daily updates and encourage employee feedback, and maintained strong social media presence among clients and industry peers.
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A. True B. False
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