To increase her credibility in her new job as store manager, Leslie should use language that focuses on relationship building, such as "Maybe you could rearrange that display to attract more customers, do you think?"

When too many forms of communication intersect at the same time, information overload occurs.

a. true b. false

Rahim is interested in studying the expanded role of gender in pop culture. He plans on using textual analysis. What types of media could he examine to get a good understanding of how gender roles have changed?

a. a TV show where a stay-at-home dad takes care of his children b. a videogame where the main character is a young teenage male sent to rescue a captured girl c. a movie about a princess cursed to sleep for eternity d. a sports magazine with a wide receiver catching a touchdown pass