"I don't know why I bother taking a communication class! I simply do not have the knack for communicating very well, and will never improve!" This statement best illustrates which of the following misconceptions about communication?

All of the following are ways to regulate your surface and depth listening EXCEPT

A) focus on both verbal and nonverbal messages. B) listen for both content and relational messages. C) make special note of statements that refer back to the speaker. D) give positive feedback.

When one wants to do something with the message and therefore focuses more on the substance and the point of the content than on the person delivering it, they are reflecting which listening style?

a. task-oriented b. critical c. analytical d. relational