Explain the seven interrelated categories of the Baldrige Award that compose the organizational system for performance

What will be an ideal response?

Category 1 provides the award criteria for leadership. This category is used to evaluate the extent to which top management is personally involved in creating and reinforcing goals, values, directions, customer involvement, and a variety of other issues.
Category 2 focuses on how the company establishes strategic directions and how it sets its tactical action plans to implement the strategic plans.
Category 3 addresses customer focus. To be successful in serving the customer, firms must understand the product and service attributes that are important to the customer.
Category 4, measurement, analysis, and knowledge management, relates to the firm's selection, management, and use of information to support company processes and to improve firm performance.
Category 5 deals with the workforce focus. The workforce is to be enabled to develop and use its full potential, aligned with company objectives.
Category 6 examines key aspects of operations focus. These aspects include customer focus in design, work system, design for services and products, support processes, and processes relating to partners.
Category 7 documents the results of the other categories and requires a series of tables and graphs that demonstrate the operational and business results of the firm.