An example of perceptual congruence would be if the members of a work group and the group leader have a different perception of the group's mission

Customer service is:

a. specifically price oriented. b. our personal vision of the results that will come from our experience. c. anything we do for the customer that enhances the customer experience. d. entirely knowledge based.

Which one of the following is considered to be an important characteristic of an effective coach?

A) confrontational style B) diplomacy and tact C) competitiveness with team members D) impatience