Most listeners think faster than a speaker talks.

Nonverbal communication functions to communicate information by

a. complementing or reinforcing a message. b. managing turn-taking. c. exercising influence over others. d. signaling close personal involvement.

Patterson and his colleagues refer to the two parts of our brain as the “know” and “go.” The “know” system:

A. Is emotionally neutral. B. Triggers reflexive responses, including fight and flight. C. Develops very early. D. Turns on when you’re about to fall under attack