Sonia is 11 months old. Which kind of media is she likely to have the most experience with at this point in her life?

Which occupation would be more likely to require emotion work as a job requirement?

a. Customer service representative b. Accountant c. Architect d. Software analyst

Diana is a bright student, but she procrastinates. She puts off writing term papers and gets incomplete grades from her teachers which eventually become F's. Diana's therapist has her write down her thoughts about work, read the thoughts as if someone else had said them, and then write a rational response to each one. The treatment method used to help Diana deal with her problem is:

a. psychodynamic therapy. b. behavior therapy. c. cognitive therapy. d. humanist therapy.