You thought your friend meant that he would meet you around 6:00 p.m. when he said "this evening," but actually he meant around 7:00 p.m. This misunderstanding relates to
A. signal bias.
B. problems of listening and hearing.
C. the encoding and decoding of messages.
D. conflict between verbal and nonverbal communication.
Answer: C
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Which type of example asks listeners to imagine a situation that, although it is not real, provides a
realistic picture of a problem or issue? A) brief example B) hypothetical example C) anecdote D) case study E) testimony
Which of the following is not a strategy for staying audience centered during question-and-answer sessions? a. Identifying what the motivations are for people to participate
b. Considering why people ask questions. c. Analyzing the demographic make-up of the audience to determine how to minimize the number of questions that will be asked. d. Recognizing what motivates an audience to attack or challenge a speaker.