Suppose a sales manager is unhappy with the performance of her sales people and attributes this to laziness on their part. Closer scrutiny of the real situation, however, shows that the sales manager has made a "fundamental attribution error". This means that she has
a. only attended to superficial indicators.
b. inadequately explored the job satisfaction of the sales people.
c. merely stereotyped employees.
d. underestimated the effects of external factors relative to internal factors.
e. ignored her responsibility in the entire process of not holding workers accountable.
Ans: d. underestimated the effects of external factors relative to internal factors.
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Men and women typically react differently in the face of stress. These differences may result from the tendency of men to adopt ____, whereas women tend to adopt ____ when reacting to stress.?
a. ?ruminative thinking; cognitive restructuring b. ?disease-prone patterns; disease-resistant patterns c. ?emotion-focused coping; problem-focused coping d. ?a fight-or-flight response; a tend-and-befriend response