A reliable supplier has low variability of lead time, whereas an unreliable supplier has high variability

Ibis Paper Company prepared the following static budget for November

Static Budget Units/Volume 12,000 Per Unit Sales Revenue $21.00 $252,000 Variable Costs 8.00 96,000 Contribution Margin 156,000 Fixed Costs 13,000 Operating Income/(Loss) $143,000 If a flexible budget is prepared at a volume of 13,300 units, calculate the operating income at 13,300 units of production. The production level is within the relevant range. A) $172,900 B) $156,000 C) $143,000 D) $159,900

Brenda works at a car repair center. On Tuesday she received a call from a distraught long-time customer, Stefan, who needed his car repaired quickly so he could take his son to college. After carefully listening to Stefan, Brenda made sure to address him by name as they worked out a plan. Which aspect of service quality is Brenda using in her response?