Performance results are monitored at the strategy formulation phase of the strategic management process

A traditional retailer contemplating a Web operation is concerned about its ability to ship small orders to individual consumers in a timely manner. Which aspect of its direct marketing strategy is the retailer questioning?

a. order fulfillment b. business definition c. data-base maintenance d. customer response

When an entrepreneur sells his or her company to its managers, this exit strategy is called ________

A) A management buyout B) A management takeover C) An acquisition D) A merger E) A hostile takeover