The largest shopping area in a city that is synonymous with the term "downtown" is the _____

Which of the following accounts for the majority of complaints received by service businesses?

A) service providers failing to be reliable B) exaggerated customer expectations C) employees who fail to be empathetic D) miscommunication during the service encounter E) exaggerated management expectations

The board of directors' duty is to manage a company

Indicate whether the statement is true or false