Customer satisfaction is considered a forward-looking marketing metric

Customers who frequently pay bills late or not at all, who makes excuses for their actions

and who blame others for their problems are __________________. a. noncommittal b. empathetic c. self-sufficient d. immature

Which of the following stages of team development is marked by optimal performance levels?

a. Forming b. Norming c. Performing d. In an effective team, all stages are marked by peak performance