Any characteristic of individual or group behavior can be rated by either group members or nonparticipant observers.

A young woman realizes she has always had a hard time being evaluated and taking feedback, so she needs some advice before her speech. What is one of the tips the text gives for accepting criticism?

a. Take it personally. b. Listen with detachment. c. Do not ask questions. d. Block out what upsets you.

At the understanding stage of listening, you should try to ___________

a. judge the speaker’s message before he or she stops speaking b. anticipate what you will say next c. ask questions for clarification d. utilize disclaimers