A large firm in the automotive aftermarket business wants to improve its current situation, which is characterized by excess inventory, incomplete information, high logistics costs, slow reactions to environmental change, and loss of profits at the retail level. Will supply chain management be of any help to the business?

a. Yes, supply chain management, unlike other management philosophies, is not customer-driven.
b. No, supply chain management requires an extensive investment in time and resources to make it worthwhile.
c. No, supply chain management is only applicable to distribution strategies for products being sold in the business market.
d. Yes, supply chain management is designed to coordinate and integrate all the activities from raw materials to product consumption.

Ans: d. Yes, supply chain management is designed to coordinate and integrate all the activities from raw materials to product consumption.