Which of the following is an incorrect statement regarding the Federal Trademark Dilution Act of 1995?
A) Trademark dilution occurs through blurring.
B) Trademark dilution occurs through tarnishment.
C) Blurring occurs when someone uses a mark in a way that causes the famous mark to be linked with an inferior quality product or an unwholesome category of products.
D) Blurring occurs when the distinctiveness of the famous mark is reduced by its association with a similar mark.
C
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An important emphasis of a Six Sigma program is to
a. prevent problems. b. punish employees who perform sloppy work. c. minimize the behavioral aspects of achieving high quality. d. base quality standards on individual differences.
Customers cause many service failures, and the number of customer-caused failures is increasing
Indicate whether the statement is true or false