Terminal values are desirable behaviors or modes of conduct that are related to and influence instrumental values

Dominique finds it much easier to text a message to someone than to speak to them face-to-face. She is exhibiting the

a. online self-disclosure phenomenon. b. textual openness theory. c. online disinhibition effect. d. textual dialectical tension.

Improving your listening skills could include which of the following methods?

a. spending more time listening b. identifying poor habits c. knowing your agenda in communication interactions d. understanding conversational rules