In the context of closing techniques, a(n) ________ limits an interviewee's choices, then shows that the solution advocated by the interviewer has the most advantages and the fewest disadvantages.

A. summary close
B. either-or close
C. price close
D. sense of urgency close

Answer: B

Communication & Mass Media

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A company is interested in hiring the best insurance company to provide coverage for employees. The company asks several insurance representatives to discuss different plans for consideration

In this case, the representatives should use a(n) __________ conflict style with the other representatives in order to gain the business. a. collaborating b. competing c. yielding/accommodating d. compromising

Communication & Mass Media

The __________ approach to leadership states that effective leadership requires leaders to shift emphasis between task accomplishment and member satisfaction

Fill in the blank(s) with the appropriate word(s).

Communication & Mass Media