Communication _________________ refer to your ability to use appropriate tools or techniques to achieve communication goals through interactions with others

Your text emphasizes the importance of using what style of delivery?

a. impromptu b. manuscript c. memorized d. extemporaneous

The confrontation phase is ________________.

a. the surge in your anxiety as you begin your speech b. the level of anxiety you experience before your speech c. the level of anxiety during your speech d. the gradual decline of speech anxiety about one-minute into the speech