According to the 2011 Customer Engagement Report created by Razorfish, real-time chats with customer service representatives engage customers the best out of all channel categories

Negotiation is best described as:

A) the process of compromise so as to instigate conflict with one side coming out the victor B) an interpersonal decision-making process necessary whenever people cannot achieve their objectives single -handedly C) a contest of wills between opposing parties D) a third party mediation

In the JIT environment, direct materials and conversion costs should be nearly uniform for each product in a work cell

Indicate whether the statement is true or false