A projective technique, in which respondents are presented with a list of words, one at a time, is called "word association."

You want your customer service staff to do a better job of handling customer complaints.

What will be an ideal response?

The APR must be re-disclosed on a regular loan if:

a. It is more than 1% greater than it was at the time of its initial disclosure b. It varies by more than one eighth of 1% from its initial disclosure c. It varies by more than one half of 1% from its initial disclosure d. 30 days have elapsed since the time of the initial disclosure