With IaaS, the user is paying the cloud service provider for use of that provider's networking infrastructure

Which question should you ask to anticipate your audience?

a. What do my readers need to know about this topic? b. In what format should I present my findings? c. What sources should I consult to determine the significance and scope of the problem? d. Should my report be analytical or informational in nature?

When responding to a customer's complaint about one of your company's services, you should

A) soften the situation with excuses such as "Nobody's perfect" or "Mistakes will happen." B) use a generous, grudging tone. C) use a standard form letter with blanks left for filling in unique information in neat handwriting. D) avoid blaming anyone in your organization by name. E) identify who is specifically to blame.