________ assist readers in comprehending the organization of a report by highlighting major ideas

Public accounting firms refer to:

a. firms that have stocks listed on an exchange b. professional service firms that traditionally focus on auditing and tax preparation c. companies that sell merchandise to customers d. government-contolled companies

Which of the following is an example of a skillful feeling message?

A) You always try to make me feel guilty. B) I'm worried about meeting the deadline for our report. C) I'm worried about your attendance. Why do you always have to be late? D) I feel the Packers will win on Sunday.