Hotel manager Pearl wants her staff to improve their customer service. Which one of the following approaches is the most likely to lead to improvements?
A) Conducting small discussion groups about the importance of good customer service
B) Requiring that the staff access the same app about good customer service
C) Requiring that the staff all read the same article about good customer service
D) Suggesting that the staff access the same YouTube video about terrible customer service
A
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Which of the following is NOT a reason personal selling so important to small businesses?
a. You can design your message to fit the customer b. You don't have to have outside help like you would in advertising or designing a Website c. You can gain information to help you adapt your product or service d. You can gain information about your customers
A seller can revoke an option at any time so long as there is proper notification
Indicate whether the statement is true or false