How does a small business owner seek to tackle the need to create as efficient an operation as is possible?

A. understand customer expectations and translate this into processes
B. think in terms of product consistency
C. recruit, trained and educated employees with customer contact skills
D. plan their business layout
E. all of the above

Ans: E. all of the above

Business

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Which of the following is not an objective of the United Nations effort to prevent misconduct by transnational corporations?

A) respect for national sovereignty in countries where such companies operate B) adherence to the profit-oriented school of social responsibility C) adherence to sociocultural values D) respect for human rights

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Which of the following is NOT a delisting category?

A) forced delistings B) mergers C) acquisitions D) all of the above are categories of delistings

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