According to U.S. court ruling, it is always illegal to recruit applicants with gender-specific ads, but using word-of-mouth to spread information about job opportunities is legal in all situations

The key to attracting potential users, or even possibly nonusers, is ________

A) understanding the reasons they are not using B) offering financial incentives for first-time use C) increasing the usage rate of existing users D) developing a new product that better meets their needs E) increasing advertising expenditures

Plans that can be used over and over again by managers faced with recurring activities are ________

A) procedural B) self-directing and self-controlling applications C) standing D) single-use E) production bottlenecks