Which of the following factors is considered a major predictor of organizational citizenship behaviors?
a. general mental abilities
b. positive work attitudes
c. stress
d. poor performance
Ans: b. positive work attitudes
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Contradicting is one of the six major functions of nonverbal communication. Which of the following is an example of conflicting nonverbal and verbal messages?
a. Wagging your finger as you tell your dog ‘no' b. Putting on your coat and telling your roommate that you are going out c. Smiling as you tell your friend that you won the lottery d. Frowning as you tell your significant other that you love the birthday gift they bought you e. None of the above.
Dan Nowlin of Sunglass Hut Global Culture believes that effective leadership requires certain kinds of intelligence. Which of the following does NOT fit Nowlin's criteria?
A) emotional intelligence B) common sense C) operational intelligence D) intellect