Sayako is writing a personalized form letter to send to her family practice clients. Before she begins writing, she should plan her document. What are some things that Sayako should keep in mind when she is planning her document?

What will be an ideal response?

Sayako should begin by identifying the message she wants to convey, and take into account her audience. She is writing a formal business letter, so she should write the document in a pleasant, but serious tone. She also needs to consider how her document will look, and she should plan the layout and design of the document, such as deciding which fonts and formatting elements to use. For a business letter, she should design the document with a formal appearance.