What is the reflective thinking method? Identify the steps used in the method and the
techniques that can be useful in each step.
What will be an ideal response?
The reflective thinking method is a way of structuring problem solving to manage
uncertainty and to ensure that key functions are accomplished during group discussion.
The steps involved are (1 ) to identify and define the problem. Techniques for this step
include phrasing the problem as a policy question and using the Journalist?s Six
Questions to help define the issues. (2 ) Analyze the problem to break it down into
smaller pieces. Techniques include the use of force field analysis to identify driving and
restraining forces, and the development of clear criteria to help in the evaluation of
solutions. (3 ) Generate creative solutions by using brainstorming, silent brainstorming,
or electronic brainstorming. (4 ) Select the best solution by using ranking, ratings,
majority vote or expert decision. Reach consensus by remaining focused on the goal,
listening, and promoting open and honest dialogue that requires input from all
members. (5 ) Take action by developing a clear action plan and utilizing a written list of
who should do what.
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