The process of building and maintaining strong customer relationships by providing customer value is called:

A) marketing concept
B) value-added selling
C) customer relationship management
D) personal sales philosophy
E) customer strategy

C

Business

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How does the IRS classify the two different types of retirement accounts?

A. Qualified and unfunded B. Fully funded and non-qualified C. Qualified and non-qualified D. Contributory and noncontributory

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________ memories relate to events that are personally relevant; therefore, a person's motivation to retain these memories will likely be strong

A) Sensory B) Episodic C) Primary D) Elaborative

Business